Australia and New Zealand. We are not able to deliver anywhere else at the moment.

Orders are processed in 1–3 business days. Delivery within Australia and New Zealand then takes 8–12 business days.

You will get a tracking link by email as soon as your parcel ships. The first scan can take 3–8 business days to appear after it leaves the warehouse.

Nothing. Delivery is free on every order, with no minimum spend and nothing added at checkout.

Australian dollars. If you are ordering from New Zealand you will be charged the AUD amount shown, and your bank converts it at their own rate.

Every product page has its own size chart, and it is the one for that garment — sizing varies between styles and between our suppliers, so please check it there rather than assuming from something else you have bought.

Shoes are listed by foot length in centimetres alongside the Australian size, because that is the measurement that cannot be argued with. If you are between two sizes, or have a wider foot, take the larger one.

Use the link in your shipping confirmation email, or our tracking page. Have your order number to hand.

Not always. If you order several items they may ship separately and arrive on different days, at no extra cost to you.

You have 30 days from receiving your order to ask for a return. Email support@billandginger.com with your order number and we will send instructions.

Please do not post anything back before we have given you an address — parcels sent to the wrong place are hard to trace.

Email us within 14 days with a photo and we will put it right. You will not pay return shipping in that case.

Once we have received and checked the item, the refund goes back to your original payment method. Your bank usually takes 5–10 business days to show it.

Write to us as soon as you can. If the parcel has not yet gone to the warehouse we can stop it; once it has been picked we cannot, and the return route is the one above.

All major debit and credit cards, through secure checkout.

At checkout. Look for the "Discount code" box, type it in and press apply — the total updates before you pay.

If your question is not answered here, write to support@billandginger.com. We answer within 12–24 hours on weekdays, and a person reads it.